Mobile App Design
Flush with knowledge
One&Two is an innovative platform designed to enhance the experience of finding and using restrooms in urban spaces. By bridging the gap between businesses offering restroom facilities and individuals seeking clean, accessible, and reliable options, the app provides a seamless, map based solution. Users can quickly locate restrooms, assess their cleanliness and accessibility, and benefit from added features like discounts and user reviews.
Starting thoughts... 🧐
Small inconvenience can disrupt our day
In busy city life, finding a simple restroom can be surprisingly stressful. I’ve seen how this small problem disrupts daily routines for everyone tourists, parents with kids, or busy professionals — when clean and reliable restrooms aren’t easy to find.
Make the journey effortless and accessible
In my research, I found the real challenge is not just providing restrooms, but making the experience easy, intuitive, and stress-free. With One&Two, a platform that ensures clean, accessible, and well-maintained facilities, I aim to turn a frustrating search into a pleasant and reliable experience for every user.
Personalized Accessibility
During registration, users answer a few questions to match restrooms to their needs. For example, people with disabilities find accessible facilities, and parents locate restrooms with changing stations. The system learns user habits to improve future searches.
Real Time Map Interface
One&Two provides 24/7 support to help you find restrooms wherever you are. Its interactive map updates in real-time and lets you choose between three options:
- Nearby: the closest available restrooms.
- Quality: the highest-rated, cleanest restrooms.
- Favorites: places you’ve saved and want to visit again.
You can filter by accessibility and availability, and get clear directions — perfect for emergencies or exploring new areas. One&Two ensures a smooth, stress-free experience anytime.
Instant QR Access for Restrooms
One&Two makes restroom access easy with its instant QR code feature. After choosing a restroom in the app, you get a unique QR code to unlock the door with a quick scan. This gives you fast, smooth, and contactless entry — saving time and avoiding hassle.
Hygiene Products Store Feature
Users can discreetly buy hygiene products like wipes, toilet paper, soaps, and sanitizers directly through the app while in the restroom. The service is available 24/7 thanks to partner stores that work with the app. This ensures easy access to essentials anytime, especially in cities, while keeping the experience private and comfortable.
User Ratings and Incentives
One&two uses gamification to boost engagement. Users rate restrooms, earn points, and get rewards like:
- Custom Toilet Skins: unlock fun virtual toilets, from basic white to golden, as they stay active.
- Store Discounts: get vouchers for local businesses.
This keeps users involved and loyal to the app.
This keeps users involved and loyal to the app.
Key Insights That Shaped my Product ✨
Fast Access to Restrooms
In my research, I discovered that users especially elderly people, parents with babies, people with disabilities, and tourists often search for public restrooms in stressful situations where time is critical. The speed of finding and accessing restrooms directly affects user satisfaction and their willingness to use the app again. To solve this, I designed a smart map with a one-click quick search for nearby restrooms, including real-time availability filters.
Clear Accessibility Information
My research showed that very few public restrooms are truly accessible for people with disabilities, creating discomfort and stress in urban environments. Parents with strollers, elderly people, and people with special needs must know in advance if a restroom is suitable for them. Trust and repeated use depend on clear, reliable information about accessibility and available facilities, such as baby changing stations or wide doors. To address this, I developed a clear tagging and icon system that instantly shows accessibility levels, with filters for personal needs giving users confidence and reducing uncertainty in unfamiliar places.
Easy Access to Hygiene Products
Many users especially women feel uncomfortable when they run out of hygiene products like tampons, pads, or wipes, and buying them in public spaces can feel awkward or inconvenient. Easy access to hygiene products inside restroom areas increases comfort, safety, and usability, especially in unfamiliar urban environments. I added a feature that shows whether a hygiene dispenser is available in the restroom and its exact location. I also included an option to rate product availability and report when items run out, ensuring reliability and convenience for all users.
Discover 💡
What should we focus on to improve restroom accessibility and hygiene in urban areas?
Starting with user behavior analysis and urban infrastructure studies, I began to understand the gaps in restroom availability and accessibility. Additionally, I uncovered a growing need for real-time solutions tailored to diverse user groups, highlighting opportunities for a more inclusive and efficient system.
Primary Research Research Conclusions
1. Demand for Public Restrooms
Participants reported low comfort levels in public restrooms, emphasizing the need for improved maintenance and hygiene. Even in commercial locations, there is room for improvement in cleanliness and accessibility.
2. Challenges Identified
2. Challenges Identified
Key issues include:
- Lack of Hygiene: Dirty facilities and bad odors.
- Difficulty Locating Restrooms: Particularly in unfamiliar areas.
- Shortage of Supplies: Essentials like toilet paper and hygiene products are often missing.
- Lack of Hygiene: Dirty facilities and bad odors.
- Difficulty Locating Restrooms: Particularly in unfamiliar areas.
- Shortage of Supplies: Essentials like toilet paper and hygiene products are often missing.
3. Willingness to Pay
Participants are open to paying 2–5 NIS for access to clean restrooms, validating the app's pricing model.
5. Opportunities for Improvement
Suggestions included:
- Enhanced hygiene standards.
- More accessible and strategically located facilities.
- Real-time updates and user feedback integration.
- Enhanced hygiene standards.
- More accessible and strategically located facilities.
- Real-time updates and user feedback integration.
4. Accessibility and Inclusiveness
Many facilities are not suitable for people with disabilities or families. Participants highlighted the need for improved accessibility and features like diaper-changing stations.
Opportunities for One&Two:
1. User-Centric App: Real-time updates, cleanliness ratings, and tailored recommendations.
2. Community Engagement: Encouraging feedback and offering incentives for user contributions.
3. Business Integration: Partnering with businesses to provide restrooms and boost customer traffic.
4. Complementary Services: Dispensers for hygiene products in restrooms.
1. User-Centric App: Real-time updates, cleanliness ratings, and tailored recommendations.
2. Community Engagement: Encouraging feedback and offering incentives for user contributions.
3. Business Integration: Partnering with businesses to provide restrooms and boost customer traffic.
4. Complementary Services: Dispensers for hygiene products in restrooms.
Why One&Two Stands Out?
For Users: A seamless way to find clean, accessible restrooms. For Businesses: A tool to increase visibility and revenue. For Communities: Improving urban hygiene and accessibility standards.
One&Two bridges critical gaps in public restroom services, creating value for users, businesses, and urban communities alike.
For Users: A seamless way to find clean, accessible restrooms. For Businesses: A tool to increase visibility and revenue. For Communities: Improving urban hygiene and accessibility standards.
One&Two bridges critical gaps in public restroom services, creating value for users, businesses, and urban communities alike.
Key Takeaways:
1. 2theloo focuses on providing clean restrooms with basic hygiene product availability but lacks digital integration and accessibility features.
1. 2theloo focuses on providing clean restrooms with basic hygiene product availability but lacks digital integration and accessibility features.
2. One Hundred Restroom excels in premium hygiene and accessibility but is limited by location and high costs.
3. Google Maps provides global location services but lacks detailed restroom-specific features like cleanliness, accessibility, and feedback.
4. One&Two combines the strengths of all competitors, providing a comprehensive platform for clean, accessible restrooms with transparent pricing, integrated hygiene solutions, and user-driven feedback.
This comparison highlights One&Two as a user-focused and community-driven solution designed to fill the gaps left by existing services.
EMPATHIZE 🔎
Understanding users' needs and pain points
User Persona & Journey Map
Based on the personas provided, we identified distinct user groups with unique needs and challenges when accessing restrooms. These personas helped shape the solutions and features offered by One&Two
Based on the personas provided, we identified distinct user groups with unique needs and challenges when accessing restrooms. These personas helped shape the solutions and features offered by One&Two
Ideation 🖌
flow & Design Exploration
During my initial design process, I create a flow that outlines user interactions and identifies key user needs. Then, I move on to Design Exploration, experimenting with various sketches, styles, and visual approaches.
During my initial design process, I create a flow that outlines user interactions and identifies key user needs. Then, I move on to Design Exploration, experimenting with various sketches, styles, and visual approaches.
04. PROTOTYPE
Lo Fi Wireframing
I produced wireframes for multiple design variations for testing and feedback.
I produced wireframes for multiple design variations for testing and feedback.
Visual Style
I created a visual identity that fits my product's identity
I created a visual identity that fits my product's identity
